Training & knowledge transfer
Training is tailored to the customer's teams and environment and delivered by the engineers who implement and operate otwatch.
Training options
| Training | Audience | Content | Format |
|---|---|---|---|
| Operator training | Operations, service desk | Dashboards, alerts and priorities, check IDs and runbooks, acknowledging and escalating, maintenance windows | Half day, on site or remote |
| Administrator training | OpenText and platform administrators | Architecture, configuration as code, thresholds and alert routing, users and roles, end-to-end tests, reports, upgrades | One day, on site or remote |
| OpenText performance analysis | OpenText administrators | Timing and thread logs, configuration comparison, database analysis (e.g. AWR), load test comparison | Half day, on request |
Self-paced resources
- This documentation, and for customers the check catalogue and runbooks in the otwatch HID portal.
- Recordings of the training sessions, provided to the customer after delivery.
- Customer-specific guides in the customer's knowledge base.
Knowledge transfer during implementation
- The customer's team is involved in the workshops and configuration from the start.
- Joint review of dashboards, alerts and runbooks before go-live.
- Handover documentation of the customer's configuration and procedures.
- Follow-up session after the first weeks of production use.
Languages and terms
Training is available in English and German. Training and knowledge transfer are part of the implementation project or charged from the hour package; no additional licences are required. A formal certification programme is not offered.
handel gmbh · otwatch documentation · Last updated 19 October 2026