otwatch documentation
otwatch is a monitoring solution for OpenText platforms by handel gmbh. It combines open-source standards (Prometheus, Alertmanager, Grafana, Loki, Cypress) with OpenText-specific checks, alert rules, dashboards and runbooks built from more than ten years of OpenText operations.
Architecture & supported productsComponents, data collection, supported OpenText products and versions.
Security & data protectionRead-only access, single sign-on, roles, data residency and deletion.
Installation & deploymentOn-premises, managed service or hybrid, prerequisites and sizing.
Administration & configurationChecks, thresholds, alert routing, maintenance windows, users and roles.
End-to-end testsReal user journeys with Cypress, measured step by step.
Log managementCentral log collection, search and log-based alerting.
Dashboards & reportsDashboards, drill-down, scheduled reports and exports.
Upgrade & migrationUpgrading otwatch, new OpenText releases, rollback.
Integrations & APIJira Service Management, ServiceNow, Teams, webhooks and APIs.
Open-source documentationOfficial documentation of Prometheus, Grafana, Loki and more.
Release notesChanges, supported versions and known limitations.
FAQCommon questions about access, data, effort and integrations.
Training & knowledge transferTraining for operators and administrators, handover.
SupportChannels, priorities, response times and service hours.
What otwatch monitors
- OpenText Content Server / Extended ECM: services and managed processes, admin servers, agents and distributed agents, scheduled jobs, workflow locks, notification and worker queues, threads and request times.
- Search: search and index processes, partitions, pending objects, indexing queues and delay.
- Archive Center: core services, pools and volumes, Storage Manager, database errors, pending jobs.
- OTDS and Intelligent Viewing: availability, authentication and service metrics.
- Business transactions: end-to-end tests for login, search, document access, upload and workflows.
- Platform: Windows and Linux hosts, Kubernetes, databases (Oracle, Microsoft SQL Server, PostgreSQL), web servers and certificates.
How this documentation is organised
This public documentation describes the otwatch solution. The check catalogue with runbooks and all customer-specific documentation (configuration, architecture, reports) are available to customers in access-controlled portals and are not published here.
handel gmbh · otwatch documentation · Last updated 19 October 2026